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MUR Gallery

Privacy Policy

Privacy Policy - MUR Gallery - Riyadh

At MUR Gallery Riyadh, we respect our customers' privacy and are committed to protecting personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit the MUR Gallery website, purchase wall art and artwork from our online store, or contact us.

1. Personal Data We Collect

We may collect personal data necessary to provide our services and fulfill your orders, including:

  • Name, mobile number, and email address.

  • Shipping and delivery address.

  • Order and purchase information.

  • Information related to customized orders.

  • Information you provide when contacting us.

  • Technical information such as IP address, device type, and browser type.

  • Cookies and analytics data.

Most personal data is collected directly from you when you place an order or contact us. Certain technical information may be collected automatically when you use our website.

2. How We Use Your Data

We use personal data for purposes necessary to provide MUR Gallery products and services, including:

  • Processing, preparing, and delivering orders.

  • Processing payments.

  • Communicating with you regarding your order.

  • Providing customer service and after-sales support.

  • Handling returns, exchanges, and complaints, where applicable.

  • Improving our website and shopping experience.

  • Measuring website and advertising campaign performance.

  • Preventing fraud and misuse.

  • Sending marketing offers where consent has been provided or another lawful basis permits it.

  • Complying with applicable legal and regulatory requirements in Saudi Arabia.

Personal data is processed on the appropriate lawful basis depending on the purpose, including fulfilling an order or contract, complying with legal obligations, obtaining your consent where required, or another basis permitted by applicable law.

3. Sharing Personal Data

MUR Gallery does not sell or rent your personal data.

We may share only the minimum necessary personal data with trusted parties that help us provide our services, including:

  • Shipping and delivery companies.

  • Electronic payment providers and payment gateways.

  • Hosting and technology service providers.

  • Analytics and digital advertising services, subject to applicable settings and consent requirements.

  • Governmental or judicial authorities where disclosure is legally required.

4. Electronic Payments

Payment information is processed through authorized electronic payment service providers.

MUR Gallery does not necessarily store complete payment card details on its systems. Such information may be processed directly by the relevant payment provider in accordance with its security and data protection practices.

5. Cookies

We may use cookies and similar technologies to operate our website, remember certain preferences, analyze performance, improve the shopping experience, and measure advertising effectiveness.

You can manage cookies through your browser settings or consent tools available on our website. Disabling certain essential cookies may affect website functionality.

6. Data Protection and Retention

We take appropriate organizational, technical, and security measures to protect personal data against unauthorized access, use, or disclosure.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. When the data is no longer required, it will be handled in accordance with applicable legal requirements.

Some of our service providers may use systems or servers located outside Saudi Arabia. Where personal data is transferred outside the Kingdom, such transfers are handled in accordance with applicable Saudi data protection requirements and safeguards.

7. Your Rights

Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, and subject to applicable legal conditions and exceptions, you may have the right to:

  • Be informed of the lawful basis and purpose for collecting your personal data.

  • Access your personal data.

  • Request a copy of your personal data in a clear and readable format.

  • Request correction, completion, or updating of your personal data.

  • Request destruction of your personal data where permitted by law.

  • Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may request identity verification to protect your personal data.

8. Complaints

If you have any questions or complaints regarding your personal data or privacy, please contact us using the details below.

You may also submit a complaint to the competent data protection authority in the Kingdom of Saudi Arabia in accordance with applicable procedures and time limits.

9. Updates to This Privacy Policy

MUR Gallery may update this Privacy Policy when necessary to reflect changes to our services, website, business practices, or legal requirements. The latest version will be published on this page.

10. Contact Us

For any privacy-related questions or requests:

MUR Gallery – Riyadh
Riyadh, Kingdom of Saudi Arabia
Email: [email protected]
Contact & WhatsApp: +966 50 282 0011