Privacy Policy

Privacy Policy – MUR Gallery

MUR Gallery respects your privacy and is committed to protecting your personal information wherever you shop with us. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

• Name, email address and phone number

• Shipping and billing address

• Order details and preferences

• Files and photos you send us for custom artwork

• Messages you send through our website, WhatsApp or social media

• Technical data such as IP address, device and browser type, pages visited and general location

• Cookies and analytics data

2. How We Use Your Information

• Processing, producing and shipping your orders

• Customs clearance and delivery with our shipping partners

• Processing payments securely

• Order updates and customer support

• Improving our website and shopping experience

• Measuring website and advertising performance

• Sending offers and news when you have agreed to receive them

• Preventing fraud and meeting legal obligations

3. Your Photos & Custom Files

Photos and designs you send for custom artwork are used only to produce your order and are never published or shared without your permission.

4. Sharing Your Information

We do not sell your personal information. We share only what is necessary with trusted partners — international carriers, customs brokers, payment processors, hosting and technology providers, and analytics and advertising platforms — or with authorities when required by law.

5. International Transfers

Because we ship worldwide, your information may be processed in countries other than your own, including Jordan, where our studio is based. We apply appropriate safeguards to protect it.

6. Payment Security

Payments are processed by trusted third-party providers. MUR Gallery does not store your full card details on its servers.

7. Cookies

We use cookies to run the website, remember your preferences, analyze traffic and measure advertising. You can manage cookies in your browser settings, though some features may not work properly without them.

8. Data Protection & Retention

We use appropriate security measures to protect your information and keep it only as long as needed for the purposes above or as required by law.

9. Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal data, withdraw consent to marketing, and ask how your data is used. You can unsubscribe from marketing emails at any time.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

11. Contact Us

WhatsApp: +962 79 292 2000

Email: [email protected]