Terms & Conditions

Terms & Conditions – MUR Gallery

Welcome to MUR Gallery. These Terms & Conditions apply to the use of our website and to international orders. By using the website or placing an order, you agree to them.

1. Our Products

MUR Gallery offers luxury wall art across many collections — Islamic art, Arabic calligraphy, abstract, floral, nature, heritage, Palestine-themed pieces and more — produced on our premium artistic faux leather or on canvas, alongside custom artwork and custom portraits. All products are subject to availability.

We present every artwork as accurately as possible; slight differences in color or appearance may occur due to screen settings, lighting or natural production variations.

2. Prices & Payment

Prices are displayed in the currency selected on the website, and the final amount is shown before checkout. Prices do not include customs duties, import taxes or local fees that may apply in the destination country. Payments are processed securely through the methods available at checkout.

3. Orders

Please review your order details — design, size, frame, address and phone number — before confirming. Because every artwork is made to order, confirmed orders cannot be cancelled or refunded.

4. Custom Orders

For custom sizes, custom portraits, personal photos and modified designs, you are responsible for reviewing and approving the design before production. By sending us a photo or design, you confirm you have the right to use it.

5. Shipping & Delivery

International orders are shipped unstretched in a protective tube, with the floating frame in 4 pieces and all installation tools. Delivery times are estimates and may vary due to carriers, customs or circumstances beyond our control. MUR Gallery is not responsible for delays caused by customs clearance.

6. Damaged Orders

If your order arrives damaged, contact us within 48 hours of delivery with clear photos. Approved cases qualify for a replacement according to our Return Policy.

7. Projects & Large Orders

Hotel, corporate and other project orders may be subject to a separate quotation and schedule agreed with the client.

8. Intellectual Property

All MUR Gallery content — artworks, designs, images, text, logos and branding — is our property and may not be copied, reproduced, distributed or used without prior written permission.

9. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with its functionality, or use it for any unlawful purpose.

10. Limitation of Liability

To the extent permitted by law, MUR Gallery is not liable for indirect, incidental or consequential damages arising from the use of our website, products or services. Nothing in these terms limits consumer rights that cannot legally be excluded.

11. Changes to Terms

We may update these terms at any time. Continued use of the website after an update means you accept the revised terms.

12. Contact Us

WhatsApp: +962 79 292 2000

Email: [email protected]