Return Policy

Return & Exchange Policy – MUR Gallery

Every MUR Gallery artwork is produced especially for you and checked carefully before shipping. This policy explains how we handle cancellations, exchanges and damaged orders for international customers.

1. Order Cancellation

Because each artwork is made to order, orders cannot be cancelled or refunded once confirmed.

2. Damaged Orders

If your order arrives damaged during shipping, contact us within 48 hours of delivery and share:

• Clear photos of the artwork showing the damage

• Photos of the shipping tube and packaging

• Your order number

Once approved, we will send you a replacement for the damaged item.

3. Incorrect Orders

If you receive a design, size or frame different from your order, contact us as soon as possible with photos. If the error is ours, we will correct it at no cost to you.

4. Items Not Eligible for Return or Exchange

• Custom-made orders: custom sizes, custom portraits, personal photos, and modified designs or verses

• Damage caused by improper handling or assembly after delivery

• Damage caused by opening the tube with a cutter or sharp tool

• Requests submitted more than 48 hours after delivery

• Minor color differences caused by screen settings or lighting

• Customs duties, taxes or carrier fees paid in the destination country

5. Tips for a Perfect Result

Open the tube carefully, keep the packaging until you have checked your artwork, and follow our Installation Guide when stretching the artwork and assembling the frame.

6. Contact Us

WhatsApp: +962 79 292 2000

Email: [email protected]